Get the most out of Salesforce

Aims to provide a comprehensive range of services that extends your Salesforce capabilities and assists in diagnosing and rectifying system issues in an early phase.

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Years IT Sector Experience

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Years Domain Expertise

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Global Projects

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Domain Verticals

Salesforce managed services

As your organization grows and the systems become more complex, your Salesforce needs to be updated.Our Salesforce managed services is a one-stop shop that manages and evolves your Salesforce according to your business objectives.

Guaranteed SLA

With us, you get a guaranteed service level agreement with clearly written metrics, responsibilities, and expectations that we promise to deliver to you.

Efficient monitoring

Regularly monitor your Salesforce system for opportunities that improve performance and resolve issues as they arise.

Better control of projects

Assists in using Salesforce features that save time and money on your projects, thereby increasing the efficiency, productivity, and profitability of your organization.

Resource savings

Empowers you to save your resources for more critical tasks by taking care of all the Salesforce functionalities from implementation to adoption to evolution.

Global talent pool

Our Salesforce-certified consultants are spread across the globe, so you can avail of our services and get on-time support from wherever you desire.

Improved ROI

Help improve business ROI by making your sales pipeline efficient and increasing your lead conversion, win rate, revenue, and customer retention.

Salesforce services

Strategic planning

Assist in setting goals, enhancing business processes, and building a user-adoption strategy that helps you get long-term value from your Salesforce investment.

Salesforce optimization

Optimize your Salesforce to reduce technical debt, use unutilized features, ensure best practices are followed, and provide actionable recommendations.

Ongoing enhancements

Upgrade your Salesforce by keeping in line with the latest updates that streamline your processes and provide end-to-end visibility, enhancing your business productivity.

Technical support

Ensure seamless functioning of your Salesforce system by providing technical assistance and resolving all your queries with our active help desk that operates 24/7.

Industry experts

Our certified Salesforce experts with magnitude of experience in serving diverse industries, provide you with advisory assistance to help you get best out of Salesforce.

Integration

Have expertise in seamless integration of various external systems, thus getting all your required data in one central platform and helping you draw valuable insights from it easily.

Center of excellence

Our team aligns your business strategy with IT strategy and builds a COE that ensures everything is on the right lines, helping you achieve your company objectives.

Quarterly business review

Assist you in setting goals, preparing the roadmap, creating future-proof strategies, measuring performance, and evaluating everything that works on the set lines.

Analytics-driven reports and dashboards

Enables you to get a 360-degree customer view with impactful custom-built reports and dashboards, which helps to make informed strategies.

Lightning migration

Enhance the power of your CRM by ensuring a smooth transition of your old Salesforce to the lighting one. Thus providing a better user experience and smooth data flow.

Automation

Helps you take advantage of Salesforce automation features that speed up your business processes, curtail costs, and enables better customer and account management.

Updates and support

Our Salesforce experts keep an eye on updates and synchronize them in real-time with your Salesforce systems, keeping everything intact so you can continue your work hassle-free.

Salesforce products we work with

We customize Salesforce products and build integrations with our sound practical knowledge and Salesforce best practices.

Salesforce customer 360 – Accelerate growth and efficiencies

A single view of customer data across marketing, sales, commerce, production, service, finance, and across the organization.

Sales cloud - One platform for the complete sales process

Opportunity management, Sales automation, Forecast management, Revenue cloud, Sales engagement, Territory planning, etc

Service cloud – Winning hearts through a connected experience

Case management, Automation, Analytics, Self-service, Field-service, Digital engagement, Omni-channel engagement, etc

Marketing cloud – Building a trusted relationship for life

Customer data platform, Personalization, Engagement, Account engagement, Intelligence, Loyalty management, etc

Commerce cloud – Flexible tools, easy automation, trusted by leaders

B2C commerce, B2B commerce, D2C, Dynamic content management, AI for commerce, Order management, Payments, etc

Experience cloud – Customer-first experience from anywhere

Partner relationship management, business integrations customer service, building your experiences, connecting your customers, etc

Salesforce Einstein – Rapid adoption of AI across Salesforce

Built-in AI to engage with empathy, increases productivity, and scales connected customer experiences across the organization.

Tableau – Revealing the power of data

Sales– turns data into measurable growth.
Service– insights from CSAT.
Marketing– data-driven insights for campaign optimization.

Mulesoft – Connected experience faster

Anypoint exchange, design center, anypoint security, mule runtime engine, management center for connecting any system, anywhere

Slack – Empowering collaboration

Improves collaboration and communication between teams and helps to deliver exceptional experiences that accelerate business growth. It is beneficial for all teams, be it- sales, service, marketing or project management.

Pardot – all-in-one marketing automation solution

Streamlines business and automates marketing tasks. Creates targeted campaigns, generate and manage leads, nurture prospects, and track the performance of marketing efforts in real-time.

Industries we serve

A decade of real-life experience helps us acquire expertise and domain knowledge of business models and processes across multiple industries.

Advisory / Consulting

We assist in excelling the changing client behavior and delivering your valuable services promptly to help maintain the existing clientele while searching for new ones.

Real estate

We help transition to more efficient processes by helping you manage inventories, properties, accounts, site visits, and more.

Healthcare

We assist you in accelerating acquisition, registration, service, and innovation. Let your focus be on patients.

Education

We help to make work seamless by collaborating all data on admission, verification, assessment, alumni management, CRM etc., in one place.

Professional services

We equip you with technology that assists in proper management of projects, resource planning and delivering valuable services, which helps maintain the existing clientele while searching for new ones.

Banking and finance

We assist in addressing challenges like transitioning from traditional institutions to providing innovative solutions, meeting customer demands, preventing data breaches and more.

E-commerce

Our technology expertise empowers you to provide seamless experiences that inspire and convert modern connected shoppers that help you grow and succeed.

Non-profit

We identify the specific needs of the nonprofit organizations and empower them leverage technology to advance their missions and create positive social impact.

Our projects

We develop Salesforce products and build integrations with our sound theoretical knowledge and Salesforce best practices.

Transforming Data Validation with Automation in Salesforce

January 28, 2025

technologymindzanushka

Our client, a non-profit organization in Australia dedicated to protecting marine wildlife and conserving healthy water bodies, faced challenges in maintaining data integrity within their Salesforce environment. They sought a technology partner to implement robust data standard validations and automate task assignments to streamline their operations.

Enhanced data integrity and standard validation with automated apex triggers

May 11, 2024

technologymindzanushka

Our client is a non-profit organization in Australia that protects precious marine wildlife and conserves healthy water bodies across and around Australia.

Revolutionizing Customer Inquiry Management with Web-to-Case Integration

May 9, 2024

technologymindzanushka

Our client, a not-for-profit organization spearheading the development of a circular economy for packaging in Australia, faced challenges in managing customer inquiries and tracking user data effectively. They sought a solution to seamlessly capture form submissions from their website into Salesforce, enabling organized data management and efficient customer response.

Providing technical knowledge creates a knowledgeable community. We are proud to know as knowledge warriors.

Uncovering cost of IT downtime: Why outsourcing IT helpdesk is the solution

September 28, 2023

harrysingh1996

IT helpdesks are critical to businesses in today's hyper-connected world. They are the first point of contact with employees, providing resolutions to their IT problems as quickly and efficiently as possible. An efficient IT helpdesk is a vital component of organizations, ensuring that employees and users have access to timely and effective technical support. It [...]

Revolutionizing customer experiences: Leverage the potential of Salesforce Lightning

September 24, 2023

harrysingh1996

Delivering excellent client experiences is essential in the fast-paced world of modern business. Businesses use CRM systems to simplify their processes and provide personalized services to their customers. That's where Salesforce Lightning comes in, assisting businesses like yours in improving productivity and user experiences. What is Salesforce Lightning? Salesforce Lightning is an advanced platform that [...]

Skills gap challenges: Harnessing the potential of staff augmentation for your business

September 20, 2023

technologymindzanushka

Finding the right individuals to build your team often feels like a jigsaw puzzle with missing pieces. The skills gap is an enormous challenge, a shared struggle, and an essential element in driving business success in today's dynamic industry. Skills gap: A challenge in modern business Consider the following scenario: Your organization is working on [...]