Transforming logistics with GIS: How esri improved efficiency and customer service
The client is a global logistics and supply chain management company that provides integrated transportation solutions to clients worldwide. They handle diverse logistics needs, from fleet management to route optimization, aiming to deliver reliable and efficient services.
To stay competitive, the company needed a solution to optimize their route planning, enhance fleet management, and offer better visibility to clients. They wanted to reduce operational costs, improve delivery times, and offer real-time insights to both internal teams and clients.
We integrated Esri’s ArcGIS platform into their existing operations, improving route optimization and real-time tracking. This provided better fleet management, cost savings through reduced fuel consumption, and the ability to offer clients interactive maps showing the progress of their shipments. We also ensured seamless data integration with existing systems, improving operational efficiency across the board.
Prior to the integration, the company struggled with suboptimal routing that led to increased fuel costs and delays in delivery.
The company lacked a robust way to monitor and track shipments in real-time, which affected both operational decisions and customer communication.
Without detailed geographic data, the company could not provide clients with the insights needed to optimize their supply chain operations, which impacted overall satisfaction.
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By incorporating Esri’s ArcGIS, advanced routing algorithms were used to optimize delivery routes, factoring in real-time traffic, weather, and road closures. This led to reduced fuel consumption and delivery delays.
The company was able to visualize fleet locations in real-time on interactive maps, allowing for better monitoring of fleet performance and ensuring timely deliveries.
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The integration enabled the use of spatial analysis tools to simulate different logistical scenarios, allowing for more informed decision-making around routes, schedules, and resource allocation..
Interactive maps were made available to clients, offering real-time shipment tracking, status updates, and estimated delivery times, thereby improving client satisfaction.
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The Esri platform was seamlessly integrated with the company’s ERP and TMS systems, streamlining data flow and providing a unified view of logistics operations.
- 15% Reduction in Transportation Costs: Optimized routes and fuel consumption led to significant cost savings.
- 20% Increase in On-Time Deliveries: Real-time tracking and improved route planning resulted in better adherence to delivery schedules.
- 25% Improvement in Customer Satisfaction: Clients experienced enhanced communication and transparency through real-time, map-based updates, increasing trust and satisfaction.
