A financial services provider handling loan approvals and documentation needed a streamlined solution to manage customer documents within Salesforce.
Loan providers must collect and verify multiple applicant documents, including identity proof, credit history, and repayment records. Managing these documents manually across different locations was inefficient, leading to delays in processing loans. The company sought a centralized system to organize, track, and retrieve loan documents seamlessly.
We built a Salesforce Lightning component that consolidates all borrower, co-borrower, and co-signer documents into a single, organized platform. The solution automated document uploads, tracking, and communication, eliminating manual errors and reducing processing time.
Loan providers struggled to track missing documents, leading to slower approvals and increased back-and-forth with applicants.
Users faced difficulties in categorizing and retrieving uploaded files, impacting efficiency and increasing human errors.
Documents received via multiple sources (customer portals, emails, backend systems) were not automatically consolidated, causing inefficiencies.
Manually renaming files and extracting email addresses for borrower communication slowed down the process.
- 1
Developed a Lightning component that consolidates all borrower documents in one place within Salesforce CRM.
Enabled applicants to upload documents via a self-service portal, automatically syncing them with Salesforce to eliminate manual data entry.
2- 3
Provided options to rename sections/files, categorize documents, and retrieve them instantly with an advanced search feature.
Integrated email functionality to facilitate direct borrower communication, ensuring faster document submission and verification.
4
- 60% Faster Loan Processing: Automating document tracking and verification reduced delays, expediting loan approvals.
- 70% Reduction in Manual Tracking Efforts:Centralized storage eliminated scattered documentation, making tracking more efficient.
- 80% Improvement in Document Retrieval Speed: Advanced search and categorization features enabled instant access to required documents.
