Get the most out of Salesforce

We aim to provide you with best-in-class Salesforce maintenance and support services that help you serve your end-users better.

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Years IT Sector Experience

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Years Domain Expertise

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Global Projects

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Domain Verticals

Salesforce support

Our focus is to provide you with a comprehensive range of support services that help you meet your business goals via Salesforce. We aim to give you top-notch experiences while using Salesforce by providing 24/7 assistance, keeping your systems bug-free, regularly updating them, and much more.

Hassle-free administration

Providing you with a seamless Salesforce experience so that you focus only on your tasks without worrying about system administration.

Performance check-up

Evaluating your Salesforce performance to help you get more leads, increase win rate, quicker case resolution, and increase customer retention.

Continuous system monitoring

Monitoring your system’s security and functionality on an ongoing basis, enable you to enjoy Salesforce at its best.

Our Salesforce support services

System evolution

We upgrade your Salesforce environment as per your business requirements without causing any disruption in the ongoing work.

User training

We provide assistance and support that increases user readiness towards Salesforce and its products and help the organization achieve its goals.

Health check reports

We augment your Salesforce capabilities by performing regular check-ups of the systems and keeping in line with the latest updates.

24/7 Resource availability

We provide around-the-clock support and maintenance services to ensure that your Salesforce performance is never compromised, no matter which part of the globe you reside in.

Customer support

We aim to identify and resolve issues in your Salesforce as soon as possible, no matter how complex they are, to deliver you a smooth Salesforce experience.

Data maintenance

With us, you don't have to worry about your data. We address all the data-related functionalities of your Salesforce software, from uploading data to cleansing it and setting up duplicate and validation guidelines.

Custom development

With our experienced Salesforce consultants, we always keep an eye on the latest CRM trends and implement them in your Salesforce environment that enriches your current usage.

Certified staff

We have a team of Salesforce-Certified experts who have a deep knowledge of Salesforce features and functionalities. They are proficient in creating sound, scalable and top-level solutions tailored to your business needs.

Security

We guard your data against any scams, identity theft, or misuse by third parties. We completely adhere to the security protocols to keep your business information secure and safe.

Help desk

Our Salesforce help desk is always at your service. Have any doubts or queries, feel free to reach us. We will be glad to assist you with the best possible solutions.

Upgradation without disruption

We ensure seamless integration of your Salesforce system with various external systems taking care of all the complexities and keeping the system intact with no disruptions.

Salesforce products we work with

We customize Salesforce products and build integrations with our sound practical knowledge and Salesforce best practices.

Salesforce customer 360 – Accelerate growth and efficiencies

A single view of customer data across marketing, sales, commerce, production, service, finance, and across the organization.

Sales cloud - One platform for the complete sales process

Opportunity management, Sales automation, Forecast management, Revenue cloud, Sales engagement, Territory planning, etc

Service cloud – Winning hearts through a connected experience

Case management, Automation, Analytics, Self-service, Field-service, Digital engagement, Omni-channel engagement, etc

Marketing cloud – Building a trusted relationship for life

Customer data platform, Personalization, Engagement, Account engagement, Intelligence, Loyalty management, etc

Commerce cloud – Flexible tools, easy automation, trusted by leaders

B2C commerce, B2B commerce, D2C, Dynamic content management, AI for commerce, Order management, Payments, etc

Experience cloud – Customer-first experience from anywhere

Partner relationship management, business integrations customer service, building your experiences, connecting your customers, etc

Salesforce Einstein – Rapid adoption of AI across Salesforce

Built-in AI to engage with empathy, increases productivity, and scales connected customer experiences across the organization.

Tableau – Revealing the power of data

Sales– turns data into measurable growth.
Service– insights from CSAT.
Marketing– data-driven insights for campaign optimization.

Mulesoft – Connected experience faster

Anypoint exchange, design center, anypoint security, mule runtime engine, management center for connecting any system, anywhere.

Slack – Empowering collaboration

Improves collaboration and communication between teams and helps to deliver exceptional experiences that accelerate business growth. It is beneficial for all teams, be it- sales, service, marketing or project management.

Pardot – all-in-one marketing automation solution

Streamlines business and automates marketing tasks. Creates targeted campaigns, generate and manage leads, nurture prospects, and track the performance of marketing efforts in real-time.

Industries we serve

A decade of real-life experience helps us acquire expertise and domain knowledge of business models and processes across multiple industries.

Advisory/Consulting

We assist in excelling the changing client behavior and delivering your valuable services promptly to help maintain the existing clientele while searching for new ones.

Real estate

We help transition to more efficient processes by helping you manage inventories, properties, accounts, site visits, and more.

Healthcare

We assist you in accelerating acquisition, registration, service, and innovation. Let your focus be on patients.

Education

We help to make work seamless by collaborating all data on admission, verification, assessment, alumni management, CRM etc., in one place.

Professional services

We equip you with technology that assists in proper management of projects, resource planning and delivering valuable services, which helps maintain the existing clientele while searching for new ones.

Banking and finance

We assist in addressing challenges like transitioning from traditional institutions to providing innovative solutions, meeting customer demands, preventing data breaches and more.

E-commerce

Our technology expertise empowers you to provide seamless experiences that inspire and convert modern connected shoppers that help you grow and succeed.

Non-profit

We identify the specific needs of the nonprofit organizations and empower them leverage technology to advance their missions and create positive social impact.

Our projects

We contribute to hundreds of projects annually through technologies that accelerate performance and innovation across multiple industries.

Transforming Data Validation with Automation in Salesforce

January 28, 2025

technologymindzanushka

Our client, a non-profit organization in Australia dedicated to protecting marine wildlife and conserving healthy water bodies, faced challenges in maintaining data integrity within their Salesforce environment. They sought a technology partner to implement robust data standard validations and automate task assignments to streamline their operations.

Enhanced data integrity and standard validation with automated apex triggers

May 11, 2024

technologymindzanushka

Our client is a non-profit organization in Australia that protects precious marine wildlife and conserves healthy water bodies across and around Australia.

Revolutionizing Customer Inquiry Management with Web-to-Case Integration

May 9, 2024

technologymindzanushka

Our client, a not-for-profit organization spearheading the development of a circular economy for packaging in Australia, faced challenges in managing customer inquiries and tracking user data effectively. They sought a solution to seamlessly capture form submissions from their website into Salesforce, enabling organized data management and efficient customer response.

Providing technical knowledge creates a knowledgeable community. We are proud to know as knowledge warriors.

Uncovering cost of IT downtime: Why outsourcing IT helpdesk is the solution

September 28, 2023

harrysingh1996

IT helpdesks are critical to businesses in today's hyper-connected world. They are the first point of contact with employees, providing resolutions to their IT problems as quickly and efficiently as possible. An efficient IT helpdesk is a vital component of organizations, ensuring that employees and users have access to timely and effective technical support. It [...]

Revolutionizing customer experiences: Leverage the potential of Salesforce Lightning

September 24, 2023

harrysingh1996

Delivering excellent client experiences is essential in the fast-paced world of modern business. Businesses use CRM systems to simplify their processes and provide personalized services to their customers. That's where Salesforce Lightning comes in, assisting businesses like yours in improving productivity and user experiences. What is Salesforce Lightning? Salesforce Lightning is an advanced platform that [...]

Skills gap challenges: Harnessing the potential of staff augmentation for your business

September 20, 2023

technologymindzanushka

Finding the right individuals to build your team often feels like a jigsaw puzzle with missing pieces. The skills gap is an enormous challenge, a shared struggle, and an essential element in driving business success in today's dynamic industry. Skills gap: A challenge in modern business Consider the following scenario: Your organization is working on [...]